BankVox

Bank customers often need to find an ATM or a bank branch promptly. As a rule they call their bank but get stuck in a complicated cumbersome menu which they have to get through before they get connected to the operator to explain a purpose of their call. Certainly, it would be more convenient both for a bank and its customers to automate this search, entirely freeing operators from this task.

That is why S2SNext has developed a solution BankVox, allowing bank customers to easily and quickly get information about the nearest ATM or branch in automatic mode. Due to innovative technologies of speech synthesis and recognition, a dialog between a customer and the system becomes natural and thus easy and efficient. A customer shall pronounce the name of a point of reference, for example, an underground station or a street, and get in response a list of bank branches or ATMs, proximal to this point of reference as well as information on them: addresses, working hours, offered services etc. It is noteworthy, that all this takes 1 minute at most!

The advantages of the system are following:

• Operators load reduction;
• Round-the-clock processing of all the inbound calls;
• Increased quality and rate of customer service;
• User-friendly интерфейс телефонного общения клиентов с автоматическим оператором за счет гибкого построения диалогов;
• Reduction of financial and time expenditure;
• User-friendly interface due to a flexible natural dialog;
• Simplicity and convenience of the service;
• Increased customer loyalty.