BusinessVox

Companies’ clients are often get bewildered by cumbersome labyrinth-like contact center menus. They undergo difficulties while choosing necessary menu entries and run out of patience waiting for the operator’s response. This situation frequently results in loss of potential clients and partners.

S2S Next has found a solution for these problems – from now on companies will be able to simultaneously increase loyalty of their customers and reduce their own costs for processing of customer calls. The solution BusinessVox is to help them to fulfill it. It is a system of automatic inbound calls routing based on innovative technologies oа speech synthesis and recognition. In the course of natural voice dialog with the system, the caller promptly and easily finds required information, gets connected with a required person or leaves a message, if the person is not available.

BusinessVox not only enhances cost and time efficiency but also benefits the image of the company, bringing customer service to a totally new level.

The system offers numerous advantages such as:

Round-the-clock processing of all inbound calls. It contributes to reduction of loss caused by missed calls. If the addressee is not available at the moment one can leave him a message.

Operators’ load reduction boosting their labor productivity. Operators get relieved from routine tasks and standard replies.

Reduction of financial and time expenditure on inbound calls processing due to automated routing. The processing speed rises sharply while the number of wrong connections shrinks.

Customer loyalty increase , growth of clients’ satisfaction with company services.

At the moment the system of automatic voice inbound calls routing OfficeVox is in operation at the group of companies "RTI-Sitronics".