MedVox

We all have been patients of healthcare centers and must be familiar with huge queues – first to a registration desk, and then to a doctor. And everyone has wasted time because of absence of information on working hours of a doctor. Certainly, it is possible to learn this information and make an appointment on the phone; however registration desk clerks in medical institutions often fail to cope with a flow of calls because of a great number of patients. Recently a system of on-line medical appointment has been developing, however it also cannot be totally efficient as the web-interface is challenging for elderly people.

S2S Next has developed an innovative solution combining simplicity of the telephone interface and convenience of the on-line appointment. It is a voice dialog service MedVox based on speech synthesis and recognition technologies.

Integration of this solution into healthcare institutions will significantly simplify operation of registration desks. Display of working hours of doctors with a full list of medical services will enable patients to reduce the time required for booking an appointment. Integration with services of healthcare institutions as well as with the Unified State Healthcare Information System will allow to identify a subscriber in the system and to carry out registration of patients by phone as well as book appointments with doctors. If required the system will allow for calling in a doctor.

The solution offers healthcare institutions the following advantages:

• Round-the-clock processing of all the inbound calls;
• Enhanced cost and time efficiency;
• Increased quality and speed of patient service;
• Operators load reduction;
• Simplicity and convenience of the service;
• Increased patient loyalty.